Communications
Template-driven SMS & email triggered by workflow events: confirmations, reminders, waitlist & transfer acknowledgements.
Appointment Confirmation
Trigger: Appointment scheduled
SMS
Hi {{firstName}}, your CareMonitor assessment is confirmed for {{date}} at {{time}}. Reply STOP to opt out.
Appointment Reminder
Trigger: 24h before appointment
SMS
Reminder: your assessment is tomorrow at {{time}}. Call LCHS on 1800 242 696 to reschedule.
Unable to Contact
Trigger: After 3 contact attempts
Email
Dear {{firstName}}, we've attempted to reach you regarding your aged care referral. Please call us at your earliest convenience.
Waitlist Acknowledgement
Trigger: Waitlisted status
Email
Your referral has been received and added to our waitlist. Estimated wait: {{slaWeeks}} weeks.
Transfer to Partner
Trigger: Referral transferred
Email
Your referral has been transferred to {{partner}} who will contact you within 5 business days.
GP Consent Notification
Trigger: GP consent captured
Email
Dear Doctor, your patient {{clientName}} has consented for LCHS to contact you regarding their aged care assessment.